Shipping policy

Shipping Policy

Effective Date: July 13, 2026

At CARRY & CARRY, we are committed to delivering your order safely, securely, and on time. We work with trusted courier partners to ensure every order reaches you in excellent condition. Please read our Shipping Policy carefully before placing an order.

Order Processing

  • All orders are processed within 1–2 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales, promotional campaigns, or festive seasons, processing times may be slightly longer.
  • Once your order has been dispatched, you will receive a shipping confirmation along with your tracking details (where available).

Shipping Coverage

We currently deliver nationwide across Pakistan, including all major cities and most remote areas.

Shipping Charges

Free Shipping

We offer FREE shipping on all orders of PKR 15,000 or above.

Standard Shipping

Orders below PKR 15,000 are subject to standard shipping charges. The shipping fee will be displayed at checkout or confirmed by our customer support team before dispatch.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders below PKR 15,000.

To ensure a smooth delivery process, please make sure that:

  • Someone is available at the shipping address to receive the parcel.
  • The payment is ready at the time of delivery.
  • The shipping address and contact number provided are accurate.

For high-value orders, our team may contact you to verify your order before dispatch. Failure to respond may result in delayed processing or order cancellation.

Estimated Delivery Time

Location Estimated Delivery
Major Cities 2–4 Business Days
Other Cities & Remote Areas 3–7 Business Days

Please note that delivery times are estimates and may vary due to:

  • Public holidays
  • Weather conditions
  • Natural disasters
  • Courier operational delays
  • High order volumes during sales or promotional events

Order Tracking

Once your order has been shipped, our customer support team will provide your tracking number so you can monitor the status of your shipment until delivery.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

CARRY & CARRY is not responsible for delays, failed deliveries, or additional shipping charges resulting from:

  • Incorrect address
  • Incomplete address
  • Incorrect phone number
  • Customer unavailability during delivery

If you notice an error after placing your order, please contact us immediately before your order is dispatched.

Delivery Attempts

Our courier partners may attempt delivery more than once. If delivery is unsuccessful due to customer unavailability or incorrect information, the parcel may be returned to us.

In such cases:

  • Re-shipping charges may apply.
  • The order may be cancelled if delivery cannot be completed.

Delayed or Lost Shipments

Although we work with reliable courier services, unexpected shipping delays can occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact our support team. We will coordinate with the courier company and keep you updated until your shipment is resolved.

Damaged Package

If your parcel arrives damaged or appears to have been tampered with:

  • Contact us within 24 hours of receiving your order.
  • Provide clear photos of:
    • The outer packaging
    • The shipping label
    • The damaged product
  • Our team will investigate the issue and provide an appropriate resolution if the claim is verified.

Order Cancellation Before Shipment

Orders may be cancelled before dispatch by contacting our customer support team as soon as possible.

Once an order has been shipped, it can no longer be cancelled and will be subject to our Exchange Policy.

Force Majeure

CARRY & CARRY shall not be held responsible for shipping delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Strikes
  • Civil unrest
  • Pandemic-related disruptions
  • Courier operational issues

Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

CARRY & CARRY

Email: carryandcarryofficial@gmail.com

Phone / WhatsApp: +92 309 9736450

Our customer support team is always happy to assist you with any shipping-related questions or concerns